WAKEXSCAPE (“WAKEXSCAPE,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit wakexscape.com, make a booking, contact us, or interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Information you provide directly

When you contact us, request information, submit a form, sign a waiver, or make a booking, we may collect:

• Name

• Email address

• Phone number

• Booking details

• Date and time of your reservation

• Number of guests

• Special requests or notes

• Waiver information, where applicable

• Payment-related information, processed by third-party payment providers

We do not intentionally collect full payment card details directly on our website. Payment information is typically processed by third-party payment or booking providers.

Information collected automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device type

• Operating system

• Pages visited

• Referring website

• Approximate location

• Interaction data, such as clicks, page views, and session activity

This information helps us understand how visitors use the website and improve our marketing, website performance, and customer experience.

2. How We Use Your Information

We may use your information to:

• Process bookings and reservations

• Respond to inquiries

• Provide customer support

• Send booking confirmations and service-related messages

• Manage waivers, safety requirements, and operational logistics

• Improve our website, services, and customer experience

• Analyze website traffic and marketing performance

• Show or measure advertisements

• Prevent fraud, misuse, or unauthorized activity

• Comply with legal, safety, insurance, and regulatory obligations

3. Cookies and Tracking Technologies

Our website may use cookies, pixels, tags, and similar technologies to operate the website, understand visitor behavior, and measure marketing performance.

These technologies may be used for:

• Website functionality

• Analytics

• Advertising measurement

• Retargeting

• Conversion tracking

• Improving user experience

We may use third-party tools such as Meta Pixel, Google Analytics, or similar services. Meta explains that it collects and uses information through its products and services in its own privacy policy. Google states that Google Analytics users must disclose the use of Analytics and how it collects and processes data.

You can manage cookies through your browser settings. Some parts of the website may not function properly if cookies are disabled.

4. Meta Pixel and Advertising

We may use Meta Pixel to understand how visitors interact with our website and to measure the effectiveness of advertising campaigns on platforms such as Facebook and Instagram.

Meta Pixel may collect information such as:

• Pages visited

• Actions taken on the website

• Browser and device information

• Referring URLs

• IP address

• Cookie identifiers

This information may be used by Meta to help us measure ads, build audiences, and improve ad delivery. Meta’s use of this data is governed by Meta’s own terms and privacy policies.

5. How We Share Information

We may share information with:

• Booking and reservation providers

• Payment processors

• Website hosting and development providers

• Email, CRM, and customer communication tools

• Analytics and advertising platforms

• Legal, insurance, compliance, or safety partners

• Government authorities, if required by law

We do not sell personal information in the traditional sense. However, some privacy laws may define certain advertising or analytics activities as “sharing” or “selling” personal information. Where required, users may have the right to opt out of such activities.

6. Payments

If you make a payment through our website or a linked booking platform, your payment information is processed by a third-party payment provider. We do not control the privacy practices of those providers, and we recommend reviewing their privacy policies before submitting payment information.

7. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Provide our services

• Maintain booking and transaction records

• Resolve disputes

• Comply with legal, tax, insurance, and regulatory obligations

• Enforce our agreements

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect personal information. However, no website, system, or transmission method is completely secure. We cannot guarantee absolute security.

9. Your Privacy Choices

Depending on your location, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Request deletion of certain information

• Opt out of certain marketing communications

• Opt out of certain advertising or tracking technologies

• Limit certain uses of your personal information

To make a privacy request, contact us using the information below.

10. Marketing Communications

If you provide your email address or phone number, we may use it to send service-related messages or marketing communications, where permitted by law.

You may opt out of marketing emails by using the unsubscribe link in the email or by contacting us directly. Transactional or booking-related messages may still be sent when necessary.

11. Children’s Privacy

Our website and services are not intended for children under 13. We do not knowingly collect personal information from children under 13 without appropriate consent. If we learn that we have collected such information, we will take reasonable steps to delete it.

12. Third-Party Links

Our website may link to third-party websites, booking platforms, payment processors, social media pages, or other services. We are not responsible for the privacy practices or content of those third parties.

13. International Visitors

If you access our website from outside the United States, your information may be processed in the United States or other countries where our service providers operate. Privacy laws in those countries may differ from those in your location.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new effective date.

15. Contact Us

For privacy questions or requests, contact us at:

WAKEXSCAPE
Website: wakexscape.com
Email: brandon@wakexscape.com
Phone: +1 404-771-3540
Location: 300 Alton Rd, Miami Beach, FL 33139